Frequently Asked Questions
Q: Can you help me manage my inventory?
A: NutraLogics tracks your inventory and automatically restock products when levels reach an established minimum. When inventory orders are confirmed by 3pm EST on business days, your order will ship the same day.
Q: What is Auto-Reorder? And how does it work?
A: Auto-Reorder is the recurring supplement sales that creates the biggest profit for the office. The ability to seamlessly deliver your patient’s products right to their homes each and every month creates the most sales – and the greatest patient satisfaction.
Q: Can you brand my practice?
A: It’s all about you! Unlike any other supplement distributor, all orders shipped will promote your practice information. Your practice logo can be added to outgoing shipping boxes, as well as newsletters and other marketing updates. Every item will be branded to represent your practice.
Q: Are you legally compliant?
A: NutraLogics strictly follows mandatory legal statues, such as Fee-Splitting and Anti-Kickback laws, to ensure the management and sale of your supplements are always compliant, including processing every transaction through a merchant bank account established by your practice and applying sales tax calculated per state that is collected at point-of-sale.
Q: How can my patients access NutraLogics?
A: NutraLogics offers a patient portal sign-in that can be added to your site to allow patients to manage their recurring orders right from your website. Coming soon – NutraLogics online sales integration tools you can customize advertising and product selection, as well as offer your patient online management of their supplement purchases— all right from your own website.
Q: What can I expect from NutraLogics?
A: NutraLogics offers you a dedicated team of customer service agents who can help you and your patients with all supplement orders. Whether you or your patients have questions about billing or just need to make changes to an order, the NutraLogics customer service team is available to assist.
Q: My heat sensitive product is warm. Is this ok?
A: Heat sensitive products can be exposed to high temperatures over short periods of time, without concern of the heat harming the product. Cold packs are included in these shipments to keep the product at room temperature.
Q: Is it ok if my supplement’s cold pack is not frozen?
A: Yes, the product is fine. We include ice packs to keep the product cool in transit.
Q: What is your Return Policy?
A: Most un-opened products are eligible for a return credit within 30 days of purchase. Heat sensitive and perishable products are not eligible for return credit. To be credited for a return, you must call 800.595.0538 for a return authorization number. All claims of damage or shortage must be made within 3 days of receipt of goods. Returns are subject to a 25% restocking fee.